Frequently Asked Questions
Choosing countertops comes with plenty of questions. Below are straightforward answers to many of the questions homeowners and trade professionals ask during the planning, design and installation process.
Project details can vary, so call, visit the showroom or use our AI assistant when you need an answer specific to your space.
Planning Your Project
Do I need an appointment to visit the showroom?
Appointments are helpful when you want dedicated time for a project consultation, but showroom policies and availability may vary. Call before visiting if you want to confirm hours or make sure a team member is available to focus on your selections.
What should I bring to the showroom?
Bring anything that helps us understand the room: cabinet doors, flooring, paint colors, backsplash ideas, hardware finishes, room photos, measurements, plans or inspiration images. You do not need to have every detail finalized before you visit.
When should I start choosing countertops?
Begin exploring materials once the cabinet layout and general design direction are established. Starting early gives you time to compare options and coordinate the sink, edge profile and surrounding finishes before templating.
How long does the countertop process take?
The timeline depends on material availability, project readiness, templating, fabrication complexity and installation scheduling. We will provide a more specific expectation after reviewing your project and selections.
Do you work with both homeowners and contractors?
Yes. We serve homeowners as well as builders, remodelers, contractors, designers, architects and cabinet professionals.
Choosing the Right Material
What is the difference between quartz, granite and quartzite?
Quartz is an engineered surface known for consistency and low maintenance. Granite is a durable natural stone with unique pattern and color. Quartzite is also natural stone and is often selected for its strength and dramatic movement.
Is quartz the same as quartzite?
No. Quartz is an engineered product, while quartzite is natural stone. They have different appearances, care needs and performance characteristics despite the similar names.
Which countertop requires the least maintenance?
Quartz generally requires the least routine maintenance because it does not need periodic sealing. Granite and quartzite may require sealing depending on the specific stone.
Which material is best for a busy family kitchen?
There is no single answer for every family. Quartz is popular for low maintenance, while granite and quartzite offer natural beauty and strong performance. We recommend comparing your cooking habits, heat exposure, cleaning preferences and design goals before deciding.
Can I see the full material before choosing?
We encourage customers to view as much of the actual material as possible. Natural stone can vary significantly across a slab, and even engineered patterns may look different at full scale than they do in a small sample.
Do granite and quartzite need to be sealed?
Many natural stones benefit from periodic sealing, but requirements vary by material. We will explain the care recommendations for the specific stone you select.
Design and Showroom Questions
Will someone help me choose?
Yes. Design guidance is an important part of the Legacy Stone Charleston experience. We help customers compare materials, colors, movement, edge profiles and surrounding finishes.
Can I bring cabinet and flooring samples?
Yes. Bringing samples makes it easier to evaluate undertones, contrast and the overall relationship between materials.
Can you help me choose an edge profile?
Yes. We will explain the available edge profiles and help you choose an option that fits the design and practical needs of the room.
Do you sell sinks?
Yes. We offer quality stainless steel sinks, allowing customers to complete more of the countertop project in one showroom visit.
Why should I select the sink before fabrication?
The fabrication team needs the correct sink model and specifications to create the proper opening and coordinate the countertop details. Selecting the sink early reduces delays and prevents last-minute changes.
Do I need to know exactly what I want before visiting?
No. Many customers visit specifically because they need help comparing options. Inspiration photos or a general idea of the room are enough to begin the conversation.
Fabrication and Installation
Do you fabricate the countertops yourselves?
Yes. Countertops are cut and crafted in-house, giving the team direct oversight of the fabrication process.
Do you also install the countertops?
Yes. Professional installation is part of the complete service, so customers do not need to locate a separate countertop installer.
What happens after I choose my material?
The next steps generally include confirming the design details, templating the installed cabinets, fabricating the countertop and scheduling installation. We will explain the sequence for your specific project.
Do cabinets need to be installed before templating?
Yes. Cabinets generally need to be fully installed, secured and level before final countertop measurements can be taken.
How long does installation take?
Many installations are completed in one day, but larger or more complex projects can take longer. Access, number of pieces, seams and site conditions all affect the timeline.
Do the old countertops need to be removed first?
Removal requirements vary. We will review the existing conditions and explain when removal should occur and who will be responsible.
Who handles plumbing?
Plumbing disconnection and reconnection may require a licensed plumber and are not automatically included with countertop installation. The team will explain the project sequence so you can plan appropriately.
Will installation create dust?
Some dust, noise and disruption are possible during installation. The team works carefully to minimize the impact and will explain how to prepare the area.
When can I use my new countertop?
The countertop itself may be ready immediately, but adhesives, sealants or plumbing connections may require additional time. Follow the installer’s project-specific instructions.
Care and Maintenance
How should I clean my countertops?
For everyday cleaning, use a soft cloth with warm water and mild soap unless the product manufacturer recommends otherwise. Avoid harsh or abrasive cleaners unless they are approved for the specific material.
Can I put hot pans directly on the countertop?
Heat resistance varies by material. We recommend using a trivet or hot pad on all countertop surfaces to reduce the risk of thermal damage and protect the finish.
Can I cut directly on the countertop?
Use a cutting board. Cutting directly on the surface can dull knives and may scratch or damage the finish over time.
What should I do if the countertop chips or is damaged?
Contact Legacy Stone Charleston before attempting a repair. The best solution depends on the material, location and type of damage.
Still Have Questions?
Call our team or visit the showroom. The assistant can answer common questions and collect your contact information when personal follow-up is needed.